Returns & Refunds

At Sound Pro Tech, we want customers to understand the condition of their equipment and the options available if a purchase needs to be returned. This policy applies to purchases from soundprotech.shop.

Nothing in this policy limits your mandatory rights under applicable law.

1. Contact Us About a Return

For return enquiries, please contact:
WhatsApp: +33 6 44 28 38 40
Business address: 555 Rue Saint-Pierre, 13012 Marseille, France
Return delivery address: [confirm the address authorised to receive returns]

Please provide your order number, name and the equipment concerned. For faulty or damaged equipment, describe the issue and include photographs where possible.

Contacting us helps us arrange the correct return procedure. Our approval is not required to exercise a statutory right of withdrawal.

2. Changing Your Mind: Consumer Online Purchases

If you purchase as a consumer through our website or another distance-selling channel, you generally have 14 calendar days from receipt of the equipment to notify us that you wish to withdraw from the purchase, without giving a reason.

This right also applies to used equipment, subject to any applicable statutory exceptions.

Notify us by email, post or another clear written statement before the withdrawal period expires. You may use the withdrawal form at the end of this policy, but doing so is optional.

After notifying us, you must send back the equipment within a further 14 calendar days.

3. Equipment Condition and Packaging

You may inspect equipment as necessary to establish its nature, characteristics and functioning.

Please return the equipment with the accessories and other items supplied with it. Use suitable protective packaging, preferably the original packaging if available. Missing original packaging alone does not remove your statutory withdrawal rights.

You may be responsible for a reduction in value resulting from handling beyond what is necessary to inspect the equipment. Using equipment at an event may go beyond that necessary inspection.

4. Return Shipping Costs

For a change-of-mind withdrawal, you bear the direct return shipping costs where we informed you of this before purchase. If we did not provide the required information, those costs are borne by us.

For bulky equipment that cannot normally be returned by post, we provide the applicable return cost or a reasonable estimate before purchase.

Please use a suitable carrier and retain proof of dispatch. For valuable or heavy equipment, we recommend a tracked service with appropriate cover.

For returns involving faulty, incorrect or non-conforming equipment, necessary return costs are covered by us where required by law. Contact us so we can arrange suitable transport.

5. Refunds Following Withdrawal

We reimburse payments without undue delay and within 14 days of receiving your withdrawal notice.

Unless we offer to collect the goods, we may withhold reimbursement until we receive the equipment or you supply evidence that it has been sent back, whichever happens first.

For withdrawal from the entire order, reimbursement includes the original standard delivery charge. Additional costs for an upgraded delivery service, such as express delivery, are not refundable beyond the cost of the least expensive standard delivery option offered.

Refunds are made using the original payment method unless you expressly agree to another method that does not create additional charges for you.

We do not charge a standard restocking fee for exercising a statutory withdrawal right.

6. Faulty, Incorrect or Damaged Equipment

If equipment arrives damaged, does not match your order or develops a fault, contact us as soon as reasonably possible.

Please retain packaging and, where possible, photograph visible delivery damage. Prompt reporting helps us investigate, but it does not replace or shorten your statutory rights.

Depending on the issue and applicable law, the available remedy may include repair, replacement, a price reduction or cancellation with reimbursement.

Please contact us before arranging repairs by a third party so we can assess the issue and discuss the appropriate solution.

7. Legal Guarantees and Used Equipment

Consumer purchases benefit from applicable legal guarantees, including the French legal guarantee of conformity and protection against hidden defects.

For the legal guarantee of conformity, consumers have two years from delivery to exercise their rights for both new and used goods. For used goods, defects appearing within the first 12 months are generally presumed to have existed at delivery, unless proved otherwise.

Repair or replacement under this guarantee must be provided without charge, within the applicable legal timeframe and without major inconvenience. Where the legal conditions are met, a price reduction or cancellation may be available.

Normal wear consistent with the equipment’s age and agreed condition is not automatically a defect. However, describing equipment as “used” does not remove legal guarantees.

Any additional commercial warranty is separate from, and does not replace, statutory rights.

8. Exceptions and Professional Purchases

The statutory withdrawal right may not apply to genuinely personalised or made-to-specification goods where a legal exception applies. An item is not excluded simply because we ordered it from a supplier for you.

For purchases made for professional or business purposes, change-of-mind returns depend on the terms agreed before purchase, except where applicable law provides otherwise.

A purchase concluded in person at our premises does not generally carry an automatic change-of-mind right. Collecting equipment in person does not by itself remove withdrawal rights if the contract was concluded online.

9. Optional Withdrawal Form

To: sound Pro Tech

I hereby notify you that I withdraw from my contract for the purchase of the following goods:

Equipment:
Order number:
Date ordered:
Date received:
Customer name:
Customer address:
Date:
Signature, if submitted on paper: