Privacy Policy
Sound Pro Tech respects your privacy. This policy explains how we collect and use personal information when you visit soundprotech.shop, contact us, create an account or purchase equipment.
1. Who is responsible for your information?
The organisation responsible for processing your personal information is:
Legal business name: trading as Sound Pro Tech
555 Rue Saint-Pierre, 13012 Marseille, France
+33 6 44 28 38 40
Website: https://soundprotech.shop
2. Information we collect
Depending on how you interact with us, we may collect:
Your name, company name, email address and telephone number.
Billing and delivery addresses.
Order details, equipment enquiries and correspondence.
Payment references and information needed to confirm payment.
Account details, if you register an account.
Technical information such as your IP address, browser type and website activity, depending on the tools enabled and your cookie choices.
Please avoid sending sensitive personal information or full payment credentials through our contact forms or WhatsApp.
Fields marked as required are necessary to handle your request or order. Without that information, we may be unable to provide the requested service.
3. How and why we use your information
We use personal information for the following purposes:
Enquiries, quotations and appointments: To answer questions, prepare quotations and arrange equipment viewings. The legal basis is taking steps at your request before entering into a contract, or our legitimate interest in responding to general business enquiries.
Orders and deliveries: To process purchases, confirm payment, arrange shipping and provide customer support. The legal basis is performance of our contract with you.
Accounting and legal obligations: To maintain invoices, transaction records and other documents required by law. The legal basis is compliance with legal obligations.
Website security: To protect our website, investigate misuse and prevent fraud. The legal basis is our legitimate interest in operating a secure business.
Marketing: Where we send promotional messages, we rely on your consent unless applicable law permits another basis. You may unsubscribe or ask us to stop at any time.
Optional cookies and tracking: Where consent is required, these technologies are used only after you agree.
4. Who receives your information?
Where necessary, information may be shared with:
Website hosting and technical support providers.
Payment providers and banks.
Couriers, freight companies and customs agents.
Accountants, professional advisers and public authorities where required.
These recipients receive information relevant to their role.
Our current providers include: [insert actual hosting, payment, delivery, email, analytics and other relevant providers].
If you contact us through WhatsApp or social media, the platform also processes information under its own privacy policy.
5. International transfers
Some service providers may process information outside the European Economic Area.
[Identify any relevant providers, destination countries and applicable transfer safeguards, or confirm that no such transfers occur.]Where required, safeguards may include an adequacy decision or approved contractual clauses. Contact us for information about safeguards applicable to your data.
6. How long we keep information
We retain information only for the period needed for its purpose and applicable legal requirements.
Our retention periods are:
* Enquiries and quotations that do not lead to a purchase: [insert period].
* Customer and order records: [insert period].
* Invoices and accounting records: [insert legally applicable period].
* Customer accounts: [insert period or deletion criteria].
* Marketing contact details: [insert period or criteria].
* Security logs: [insert period].
* Cookie information: as specified in our cookie information and settings.
Where records must be retained for legal reasons, access is restricted as appropriate. Information is deleted or anonymised when no longer needed.
7. Cookies
Our website uses cookies needed for functions such as the shopping cart, login and security.
[Describe the optional analytics, advertising or embedded-content cookies actually used, including providers, purposes and durations.]Where consent is required, you can accept or refuse optional cookies and later withdraw your consent through [insert the location of your cookie settings].
Rejecting optional cookies does not prevent you from browsing the website, although some optional features may be unavailable.
8. Your rights
Depending on the circumstances and applicable law, you may request:
* Access to your personal information.
* Correction of inaccurate information.
* Deletion of information.
* Restriction of processing.
* Transfer of eligible information to you or another provider.
* An objection to processing based on legitimate interests.
* An end to direct marketing.
Where processing relies on consent, you may withdraw it at any time. This does not affect processing carried out lawfully before withdrawal.
To exercise your rights, contact [insert privacy contact email]. We may request information reasonably necessary to verify your identity.
We normally respond within one month. If a lawful extension is needed because of the complexity or number of requests, we will explain this within that first month.
You may also lodge a complaint with the French data protection authority, CNIL, at https://www.cnil.fr, or with another competent supervisory authority.
9. Security
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration and disclosure. No online service can guarantee absolute security.
10. Changes to this policy
We may update this policy when our services, practices or legal obligations change. The latest version will appear on this page with an updated date.